Help
If you are experiencing any technical problems or have any enquiries relating to Betfair Poker then please contact our 24hr Helpdesk on:
UK: 0844 871 7000
Outside UK: +44 207 074 7272
Existing customers please have your TAN (Telephone Account Number) ready when calling Betfair. This will help us to deal with your call more effectively. This number can be found with the 'My Profile' section (whilst logged in to your account, select 'My Account' and then 'My Profile').
Please direct email enquiries to: pokerinfo@betfair.com. We will endeavour to answer all emails within 4 hours. If you are an existing Betfair account holder please include your username in all correspondence.
FAQs
Got a question about something on Betfair Poker? This section aims to answer all your questions with everything from technical brain-strains and features of the software to rules, regulations and random number generators.
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Hand Ranking
The single most important thing that you need to know in poker is which hand beats which! A poker hand consists of five cards and here you can find the full list of possible poker hands in descending order. Familiarisation with these is a must.
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Hold'em or Fold'em
How strong is your starting Texas Hold'em hand? Find out now with our handy Hold'em or Fold'em starting cards evaluator. If you find yourself calling a few too many hands in the hope of catching cards then use the Hold'em or Fold'em tool to see you should really be playing those particular cards.
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Learn from the Pros
Whether you're seeking to hone your skills or just catch up on the latest tournament gossip, this section is for you. Here, you'll find recent and archived articles from The Deal Newsletter, plus more news and views from our regular contributors.
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Poker Lingo
Baffled by poker terminology? Confused by players chatting in shorthand at your table? Find out the difference between a Belly Buster and an open-ended draw by consulting our comprehensive glossary.
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Responsible Gambling
Betfair is committed to endorsing responsible wagering as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment. Betfair's Responsible Gambling Policy sets out its commitment to minimising the negative effects of problem gambling and to promoting responsible gambling practices.
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